The Importance of Customer Lifetime Value (CLV) in Business Strategy.
“Lifetime Value is the total value of a customer’s business [...]
Consumer Surveys – The Long and the Short
“The key to learning is feedback. It is nearly impossible [...]
Introduction to Net Promoter Score (NPS)
Developed by Fred Reichheld of Bain and Company in 2003, [...]
Consumer Surveys – The Long and the Short
“The key to learning is feedback. It is nearly impossible [...]
Customer Care vs. Customer Service: The Key Differences
People often ask me to explain the difference between customer [...]
Customer Experience Management (CXM)
‘’By 2028, enterprises will replace many CX point solutions [...]
The Importance of Customer Effort Score (CES)
In today's competitive marketplace, customer loyalty often hinges on [...]
The business benefits of customer loyalty
In today’s competitive marketplace, customer loyalty is the ultimate [...]
The Importance of Customer Lifetime Value (CLV) in Business Strategy.
In an era where competition is intense and customer [...]
New thinking on training.
Writing in Learning Solutions Magazine Art Kohn said “If [...]
