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Client-Focused Leadership Skills
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Consumer Surveys – The Long and the Short
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The Importance of Customer Lifetime Value (CLV) in Business Strategy.
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Consumer Surveys – The Long and the Short
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Introduction to Net Promoter Score (NPS)
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Consumer Surveys – The Long and the Short
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Customer Care vs. Customer Service: The Key Differences
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Customer Experience Management (CXM)
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The Importance of Customer Effort Score (CES)
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The business benefits of customer loyalty
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The Importance of Customer Lifetime Value (CLV) in Business Strategy.
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