Our Mission
Our mission is to bring value to your business by developing and implementing customer care best practices and focused operating processes to enhance the bottom line.
Our vision
Our vision is to pioneer the future of customer care through innovative insights, empowering businesses to understand, anticipate, and exceed customer needs.
Our values
Our values are integrity, persistence, honesty, endeavour, innovation, laughter, humour and endurance.
Our passion
Our passion is embedding a culture of customer care that helps employees to achieve their performance potential.
Frank Down founded Customer Care Insights and has a strong background in leading and managing high volume customer facing operations, starting in his role as MD of Bewley’s Cafes and later at Bewley’s Hotels.
He has an innate understanding of, and passion for, all aspects of customer care in terms of trends, best practices and strategies to embed a customer-centric culture. His talent is developing and implementing customer focused operating systems and processes that help employees achieve enhanced customer care.
